Results

Summit Heating & Air

Last 30 days · times in America/Denver

Revenue from booked jobs$38,170$31,870 recorded + $6,300 estimatedup 29%
Return on SavedJob166×what it cost: $230
Jobs booked3354% of texted callersup 43%
Speed to lead5 secmissed call to first text (median)

From missed call to booked job

  1. Missed calls73
    Calls nobody could pick up
  2. Texted back61
    Got a text within seconds (repeat callers aren't texted twice) · 84% of the step before
  3. Replied55
    Wrote back to the text · 90% of the step before
  4. Qualified48
    Became a real lead sent to you · 87% of the step before
  5. Booked33
    You confirmed the job (5 rescued by a follow-up text) · 69% of the step before

Missed calls and booked jobs

Missed callsJobs booked
0510Oct 4: 1 missed call, 0 jobs booked Oct 4Oct 5: 2 missed calls, 2 jobs booked Oct 6: 2 missed calls, 1 job booked Oct 7: 2 missed calls, 2 jobs booked Oct 8: 3 missed calls, 2 jobs booked Oct 9: 2 missed calls, 1 job booked Oct 9Oct 10: 1 missed call, 0 jobs booked Oct 11: 1 missed call, 1 job booked Oct 12: 3 missed calls, 1 job booked Oct 13: 2 missed calls, 2 jobs booked Oct 14: 1 missed call, 0 jobs booked Oct 14Oct 15: 3 missed calls, 1 job booked Oct 16: 1 missed call, 0 jobs booked Oct 17: 1 missed call, 0 jobs booked Oct 18: 0 missed calls, 0 jobs booked Oct 19: 2 missed calls, 0 jobs booked Oct 19Oct 20: 2 missed calls, 0 jobs booked Oct 21: 3 missed calls, 2 jobs booked Oct 22: 2 missed calls, 2 jobs booked Oct 23: 2 missed calls, 1 job booked Oct 24: 2 missed calls, 1 job booked Oct 24Oct 25: 1 missed call, 1 job booked Oct 26: 2 missed calls, 1 job booked Oct 27: 6 missed calls, 4 jobs booked Oct 28: 2 missed calls, 1 job booked Oct 29: 2 missed calls, 0 jobs booked Oct 29Oct 30: 4 missed calls, 2 jobs booked Oct 31: 5 missed calls, 3 jobs booked Nov 1: 6 missed calls, 3 jobs booked Nov 2: 7 missed calls, 0 jobs booked
Show as a table
DayMissedBooked
2026-10-0410
2026-10-0522
2026-10-0621
2026-10-0722
2026-10-0832
2026-10-0921
2026-10-1010
2026-10-1111
2026-10-1231
2026-10-1322
2026-10-1410
2026-10-1531
2026-10-1610
2026-10-1710
2026-10-1920
2026-10-2020
2026-10-2132
2026-10-2222
2026-10-2321
2026-10-2421
2026-10-2511
2026-10-2621
2026-10-2764
2026-10-2821
2026-10-2920
2026-10-3042
2026-10-3153
2026-11-0163
2026-11-0270

When calls are missed

During weekday hoursOutside them
12am: 0 missed calls (outside weekday hours)1am: 0 missed calls (outside weekday hours)2am: 0 missed calls (outside weekday hours)3am: 3 missed calls (outside weekday hours)4am: 1 missed call (outside weekday hours)5am: 0 missed calls (outside weekday hours)6am: 2 missed calls (outside weekday hours)7am: 6 missed calls (outside weekday hours)8am: 6 missed calls9am: 6 missed calls10am: 5 missed calls11am: 2 missed calls12pm: 3 missed calls1pm: 5 missed calls2pm: 5 missed calls3pm: 6 missed calls4pm: 4 missed calls5pm: 13 missed calls (outside weekday hours)6pm: 1 missed call (outside weekday hours)7pm: 0 missed calls (outside weekday hours)8pm: 4 missed calls (outside weekday hours)9pm: 1 missed call (outside weekday hours)10pm: 0 missed calls (outside weekday hours)11pm: 0 missed calls (outside weekday hours)12am6am12pm6pm11pm

58% came outside your open hours.

Where leads came from

  1. Missed calls64
    44 qualified · 31 booked
  2. Website5
    5 qualified · 3 booked

More detail

What stands out
  • 58% of missed calls came outside your hours. Without a text back, most of those would have gone to voicemail.
  • You confirm bookings in about 10 min. Fast answers are why customers stay booked with you.
  • 90% of the people we texted wrote back. Most callers would rather text than leave a voicemail.
  • 10 more booked jobs than the 30 days before.
  • 3 emergencies were flagged to you right away.
  • 3 callers left a voicemail on your phone menu, and each got a text back that picked up where their message left off.
  • 4 calls from landlines, spam or blocked numbers weren't texted, so your texts go to real customers.
  • 2 customers were answered in their own language (1 in Spanish, 1 in other languages).
  • 5 leads went quiet, got a follow-up text and then booked (about $2,250). Without the nudge, most of those would have gone cold.
  • 72% of reminded customers confirmed their appointment by text.
  • You won 3 of 5 quotes (60%), worth $14,350. 5 still open ($20,030).
  • 7 leads are waiting on your reply. Text Y and the lead number to confirm.
Calls, texts and replies
73
missed calls caught
61
texted back
55
replied (90%)
3
emergencies flagged
2
fixed by a quick check
1
opted out
Confirmed by you: 33Your typical reply: 10 minWaiting on you: 7
Speed to lead
5 sec
missed call to first text
36 min
missed call to booked job (33)
54%
your booking rate vs 55% for similar shops

Medians. The first few minutes decide most jobs: the faster a caller hears back and gets a time, the more of them book.

You vs. similar shops: your booking rate is about the same as the median of 2 SavedJob shops in this period (booked jobs ÷ callers texted back). No shop is named.

Follow-ups, reminders and quotes
5
quiet leads rescued (13 follow-ups sent)
72%
of reminded customers confirmed (21 of 29)
60%
quote win rate (3 won, 2 lost)
No-shows: 1Rescheduled by text: 1Flagged to you as unconfirmed: 6Quotes won: $14,350Open quotes: 5 ($20,030)Quote follow-ups sent: 11

Rescued = a lead that stopped replying, got an automatic follow-up, then booked. Quote numbers count quotes you texted in with QUOTE and closed with WON or LOST.

Google reviews
25
review requests sent up 39%
79%
tapped the review link (19 of 24)
7
new Google reviews · 4.4 ★
Reminders sent: 17Replies posted: 4Google rating: 4.7 ★ from 86

Each customer is asked once per job and not again for six months. Review texts carry a short link, so we can count who tapped it; Google doesn't say who left a review.

Your Google profile
162
calls from Google down 2%
71
direction requests down 8%
231
website clicks down 4%

From Google's Business Profile numbers, updated daily (through Nov 1). Google posts and reviews help these grow.

Past customers
2
messages sent
1
replied
2
jobs booked
$900
est. revenue
Referral bookings: 1Friends who texted: 1New opt-ins: 0Opted in now: 13
By type
TextsEmailsRepliedBooked
Campaigns0000
Reminders2011
Referral links0000

A reply or booking counts when it comes within 14 days of the message. These aren't in the missed-call numbers above.

Google posts
4
written for you
2
approved
1
published
Videos
2
made from your photos
1
approved
1
delivered

Reports

Last 30 days: print it, save it as a PDF, open it in a spreadsheet or email it.

Print / Save as PDF Download CSV

Sent to dana@summit-demo.test.

Revenue is what you recorded per job, plus an estimate at your $450 average for jobs without an amount.

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