Results

Summit Heating & Air

This month · times in America/Denver

Estimated revenue$1,3503 jobs × $450up 50%
Return on SavedJob5.8×what it cost: $235
Jobs booked327% of texted callersup +1
Speed to lead1 secmissed call to first text (median)

From missed call to booked job

  1. Missed calls13
    Calls nobody could pick up
  2. Texted back11
    Got a text within seconds (repeat callers aren't texted twice) · 85% of the step before
  3. Replied10
    Wrote back to the text · 91% of the step before
  4. Qualified9
    Became a real lead sent to you · 90% of the step before
  5. Booked3
    You confirmed the job (1 rescued by a follow-up text) · 33% of the step before

Missed calls and booked jobs

Missed callsJobs booked
0510Nov 1: 6 missed calls, 3 jobs booked Nov 1Nov 2: 7 missed calls, 0 jobs booked Nov 2
Show as a table
DayMissedBooked
2026-11-0163
2026-11-0270

When calls are missed

During weekday hoursOutside them
12am: 0 missed calls (outside weekday hours)1am: 0 missed calls (outside weekday hours)2am: 0 missed calls (outside weekday hours)3am: 0 missed calls (outside weekday hours)4am: 0 missed calls (outside weekday hours)5am: 0 missed calls (outside weekday hours)6am: 0 missed calls (outside weekday hours)7am: 0 missed calls (outside weekday hours)8am: 0 missed calls9am: 1 missed call10am: 3 missed calls11am: 1 missed call12pm: 1 missed call1pm: 2 missed calls2pm: 1 missed call3pm: 1 missed call4pm: 1 missed call5pm: 0 missed calls (outside weekday hours)6pm: 0 missed calls (outside weekday hours)7pm: 0 missed calls (outside weekday hours)8pm: 2 missed calls (outside weekday hours)9pm: 0 missed calls (outside weekday hours)10pm: 0 missed calls (outside weekday hours)11pm: 0 missed calls (outside weekday hours)12am6am12pm6pm11pm

46% came outside your open hours.

Where leads came from

  1. Missed calls11
    8 qualified · 3 booked
  2. Website1
    1 qualified · 0 booked

More detail

What stands out
  • Most missed calls come in 9am–11am (31%). If you can, have someone free to grab the phone then; SavedJob texts back the rest.
  • 46% of missed calls came outside your hours. Without a text back, most of those would have gone to voicemail.
  • 91% of the people we texted wrote back. Most callers would rather text than leave a voicemail.
  • 1 emergency was flagged to you right away.
  • 3 callers left a voicemail on your phone menu, and each got a text back that picked up where their message left off.
  • 2 customers were answered in their own language (1 in Spanish, 1 in other languages).
  • 1 lead went quiet, got a follow-up text and then booked (about $450). Without the nudge, most of those would have gone cold.
  • 6 leads are waiting on your reply. Text Y and the lead number to confirm.
Calls, texts and replies
13
missed calls caught
11
texted back
10
replied (91%)
1
emergencies flagged
1
fixed by a quick check
1
opted out
Confirmed by you: 3Your typical reply: 5 minWaiting on you: 6
Speed to lead
1 sec
missed call to first text
1 sec
missed call to booked job (3)

Medians. The first few minutes decide most jobs: the faster a caller hears back and gets a time, the more of them book.

Follow-ups, reminders and quotes
1
quiet leads rescued (3 follow-ups sent)
40%
of reminded customers confirmed (2 of 5)
–
quote win rate (0 won, 0 lost)
No-shows: 1Rescheduled by text: 1Flagged to you as unconfirmed: 1Open quotes: 5 ($20,030)Quote follow-ups sent: 3

Rescued = a lead that stopped replying, got an automatic follow-up, then booked. Quote numbers count quotes you texted in with QUOTE and closed with WON or LOST.

Google reviews
2
review requests sent = same
0%
tapped the review link (0 of 1)
1
new Google reviews · 5.0 ★
Google rating: 4.7 ★ from 86

Each customer is asked once per job and not again for six months. Review texts carry a short link, so we can count who tapped it; Google doesn't say who left a review.

Your Google profile
8
calls from Google down 47%
1
direction requests down 80%
5
website clicks down 72%

From Google's Business Profile numbers, updated daily (through Nov 1). Google posts and reviews help these grow.

Past customers

13 customers opted in to reminders and offers. Maintenance reminders, seasonal campaigns and referrals bring them back, and their results show up here.

Google posts
2
written for you
0
approved
0
published
Videos
0
made from your photos
0
approved
0
delivered

Reports

This month: print it, save it as a PDF, open it in a spreadsheet or email it.

Print / Save as PDF Download CSV

Sent to dana@summit-demo.test.

Revenue is an estimate at your $450 average job value. Record what a job paid (text DONE 12 450) to see actual revenue.

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