Results

• 50% of missed calls came outside your hours. Without a text back, most of those would have gone to voicemail.
• You confirm bookings in about 10 min. Fast answers are why customers stay booked with you.
• 80% of the people we texted wrote back. Most callers would rather text than leave a voicemail.
• 4 emergencies were flagged to you right away.
• 3 callers left a voicemail on your phone menu, and each got a text back that picked up where their message left off.
• 4 calls from landlines, spam or blocked numbers weren't texted, so your texts go to real customers.
• 2 customers were answered in their own language (1 in Spanish, 1 in other languages).
• 10 leads went quiet, got a follow-up text and then booked (about $4,500). Without the nudge, most of those would have gone cold.
• 72% of reminded customers confirmed their appointment by text.
• You won 6 of 11 quotes (55%), worth $34,900. 5 still open ($20,030).
• 7 leads are waiting on your reply. Text Y and the lead number to confirm.

Medians. The first few minutes decide most jobs: the faster a caller hears back and gets a time, the more of them book.

You vs. similar shops: your booking rate is 5 points above the median of 2 SavedJob shops in this period (booked jobs ÷ callers texted back). No shop is named.

Rescued = a lead that stopped replying, got an automatic follow-up, then booked. Quote numbers count quotes you texted in with QUOTE and closed with WON or LOST.

Each customer is asked once per job and not again for six months. Review texts carry a short link, so we can count who tapped it; Google doesn't say who left a review.

From Google's Business Profile numbers, updated daily (through Nov 1). Google posts and reviews help these grow.

A reply or booking counts when it comes within 14 days of the message. These aren't in the missed-call numbers above.